FAQ

What are the advantages of booking car servicing appointments through Carworkz?

Our objective is to make your car servicing a completely informed and hassle-free experience .

Carworkz provides you the widest range of workshops for all your car servicing needs.

The advantages of booking an appointment with us are:

  • We help you discover the workshops for your specific needs.
  • Our Service Estimator helps you understand the cost you may incur even before visiting the workshop.
  • We show you the available Servicing Offers by workshops which will help you save money.
  • Book your service appointment online with a click.
  • Last but not the least; the convenience of paying your bill online sitting from office or home.

Do I need to register to use Carworkz?

No, Carworkz doesn’t mandate the registration for your search. Simply let us know your car make and model and get started. However, some of our features require you to register but then our registration form is so short that you won’t mind it!

Is there any cost that I will incur while booking an appointment through Carworkz?

Not at all! We do not charge our users for appointments booking, service estimates or posting queries to our experts. It would be kind of you if you can provide us your valuable feedback to make our services better and better.

Do you have your own workshops?

No. Carworkz does not own or partner with any workshops. We are aggregators looking forward to welcome workshops willing to provide their workshop details and photographs. The workshop rating and reviews are only accepted from the verified registered users.

How do you sort the workshops in the search page?

Workshop search results are sorted as per our “Carworkz Relevance Algorithm” which factors in a) User ratings b) Distance of workshop from the search location c) Various customer utilities provided by the workshop d) workshop infrastructure and service capabilities

How do I select and book an appointment with a workshop on Carworkz?

Choosing a workshop and booking an appointment is just a 3-step process. Step 1: Enter your car details and search the type of service you are looking for. Step 2: Based on your location and the search details, we’ll provide you the list of workshops relevant to your services as per our algorithm. Step 3: Choose & book a workshop based on reviews, ratings, jobs performed and facilities available.

What is the process after I book an appointment?

Once the appointment is booked, Carworkz will keep you updated with notifications to manage your appointment on the go through our app. Download it here: carworkz.com/app

Where can I see my booking details?

All your booking details are in one place - the Carworkz app. Stay informed on your appointment schedules. Download it here: carworkz.com/app

What if the workshop cancels my appointment?

In case of cancellation of an appointment by a workshop, we’ll suggest similar workshops specific to your needs with whom you can book a new appointment.

How will the cost estimator help me?

Cost estimator will empower you so that you are not taken for a ride by your service advisor or technician.

Firstly, cost estimator will help you in knowing what all jobs are to be performed in your car. We have launched Regular Service Estimation and very soon we are coming up with an intelligent product which can diagnose the problem in your car and accordingly suggest the possible solutions and the cost incurred to fix the same.

Secondly, cost estimator will provide you a quick comparison of labour charges by different kind of workshops - Authorized Service Centres, Multi-Brand Chains and Independent Garages and various quality spare parts available in the market which empowers you to take an informed choice.

Lastly, cost estimator will highlight to you possible spare part options to get the quality as well as right price.

How many quotes will I get for a car service?

We are not service providers but aggregators. We compile the information from different workshops that are located nearby. We help you get an estimate of the cost you might incur.

What is the assurance of the cost shared through cost estimator? How accurate is this information?

We have gathered the labour charges of individual workshops in person and the spare parts prices from the market. Thus, the estimated cost would be extremely close to the actual cost, unless case there are no extra services discovered on the workshop at the time of servicing.

Moreover, our teams are constantly working with the workshops to provide you accurate and up-to-date labour charges information.

What if the actual bill shared by workshop does not match the estimation provided by cost estimator?

This is possible and we will not blame the complexity involved in deriving the estimate (car type, city, type of workshop, size of workshop, real time diagnosis based on your inputs, labour charges provided by the workshops, spare parts prices etc)

In such case, we look forward to your feedback which will help us in making our Cost Estimator better. You can also write to us at support@carworkz.com

Whom should I contact in case of any dispute with the workshop?

Carworkz does not take responsibility of the quality of services provided at the workshop. However, if you face any issue, you can mail us at support@carworkz.com

Is it safe to use my credit card on your website?

Transactions made through Carworkz are very safe.  We employ the best-in-class technology called the Secure Socket Layers (SSL) data encryption; which ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

How will the workshop deliver my vehicle in case of online payments to Carworkz?

Once the payment is done through the online gateway on Carworkz, the workshop will be notified to close the job card and get the vehicle ready for delivery. If you’ve opted for the pick & drop facility, the vehicle will be delivered to the address given for pick up. If not, you will be required to pick up your vehicle directly from the workshop.

Whom should I contact in case the online transaction is not completed successfully?

In case of incomplete transaction, you can write to us at support@carworkz.com and our customer support team will guide you and help you resolve your problem.

I don’t have a credit card. Can I still book an appointment from your website?

Yes. Booking an appointment through Carworkz does not require any payment details. You can always pay directly at workshop.